At Oasis Bookshop, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help. Please review our refund and return policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item received is damaged, defective, or incorrect.
- The item is returned within 7 days of delivery.
- The item must be in its original condition, unused, and with all original packaging and tags.
Note: We do not accept returns for change of mind or if the book has been read or used.
2. How to Request a Return
To initiate a return:
- Email us at oasisbookshopltd@gmail.com within 7 days of receiving your order.
- Include your order number, a brief description of the issue, and photos of the item (if damaged or incorrect).
- Our team will review your request and provide return instructions.
3. Refunds
Once your return is received and inspected:
- We will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
Note: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
If you received a damaged or incorrect item, we will offer a replacement or store credit, depending on stock availability and your preference.
5. Non-Returnable Items
- goods that are damaged / or seem to have been read
- Gift cards
- Clearance or sale items marked “non-returnable”
6. Shipping Costs for Returns
- If the return is due to an error on our part (e.g., wrong or damaged item), we will cover the return shipping cost.
- For all other returns, you will be responsible for the return shipping charges.
7. Contact Us
For any questions or concerns about your return or refund, please contact us at:
📧 oasisbookshopltd@gmail.com
📞 +254 759175870
🌐 www.oasisbookshop.com
Oasis Bookshop – Kenya’s trusted online bookshop