1. Introduction

Welcome to Oasis Bookshop! These Terms and Conditions govern your use of our website oasisbookshop.com, including the purchase of books, stationery, and other products. By accessing or using our website, you agree to comply with these terms. If you do not agree with these terms, please do not use our services.

2. Use of the Website

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use this website.
  • Account Creation: You may be required to create an account to place orders or access certain features. You agree to provide accurate, current, and complete information when creating your account.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Product Information and Availability

  • Product Descriptions: We strive to provide accurate descriptions of our products, including images, prices, and specifications. However, we do not guarantee the accuracy or completeness of the information, and we reserve the right to correct any errors.
  • Product Availability: We make every effort to keep our inventory updated, but products may be out of stock or unavailable. We will notify you if any item you order is out of stock or unavailable, and we will offer alternatives or refunds as appropriate.

4. Orders and Payment

  • Order Process: By placing an order through our website, you agree to purchase the products selected. We reserve the right to accept or decline your order at our discretion.
  • Pricing: All prices are listed in Kenyan Shillings (KES) unless otherwise stated. Prices may change without prior notice, but changes will not affect orders already placed.
  • Payment Methods: We accept payment via M-Pesa, Bank Transfer, Cash on Delivery, and Credit/Debit Cards. Payments must be made in full at the time of purchase.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. This does not guarantee that the order has been processed.

5. Shipping and Delivery

  • Shipping: We deliver products to locations within Kenya. Delivery charges are calculated at checkout based on the delivery address.
  • Delivery Time: Orders are usually processed and dispatched within 2-5 business days. Delivery times vary depending on your location, with urban areas receiving their orders faster than rural areas.
  • Tracking: You will receive an email or SMS with tracking information once your order is dispatched.
  • International Shipping: Currently, we do not offer international shipping outside of Kenya.

6. Returns and Refunds

  • Returns: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return and provide a replacement or refund.
  • Refunds: Refunds will be issued to the original payment method within 7-10 business days upon approval. Shipping fees are non-refundable unless the return is due to an error on our part.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy [link to Privacy Policy].

8. Intellectual Property

All content on our website, including text, images, logos, graphics, and product names, is the property of Oasis Bookshop and is protected by copyright and trademark laws. You may not use, copy, or reproduce any content without our express permission.

9. Limitations of Liability

  • No Warranty: We make no representations or warranties regarding the accuracy, completeness, or reliability of the information on our website or the products sold.
  • Liability: In no event shall Oasis Bookshop be liable for any indirect, incidental, or consequential damages arising out of the use of our website or products.
  • Product Liability: Our liability for defective products is limited to the purchase price of the product.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from the use of this website or the products sold will be resolved in the courts of Kenya.

11. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the date of the last update. Please review this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

By using Oasis Bookshop’s website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.